Basement Doctor Reviews, Complaints and Ratings

5

Zach was the foreman, he came out, was very professional. He had Matt working with him, they were very concerned about the cleanliness of the job site. They were very good about making sure everything was clean and tidy and that I was happy with everything they did both days they were out. I was here when the project was going on, Zach was very helpful by telling me exactly what the process was and what they were going to get done. They also told me their time frames and checked back in with me, several times that day to make sure I knew what was going on, if I was happy, and once again checking on the cleanliness of the project.

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5

I had a positive experience from start to finish with my project. Project Manager, Jesse did a great job explaining the project. The Foreman, Donald and his crew did a great job completing the project in one day. AMS Tech Todd, did a great job in follow up to my questions about the dehumidifier. Everyone was prompt, honest and professional. I am highly satisfied and would definitely recommend the Basement Doctor to anyone with basement needs.

5

They gave us a price and they did not change It when we told them we were getting estimates like another popular competitor of theirs did. They also did not try to sell us more than we wanted or needed for the repair. In fact, when they gave us options and we picked what we wanted done in accordance with what we needed, that was it. No pressure to add anything. They were not the lowest price however they were honest and did exactly what they said they would do. And it has been worth the price. This is a business where you will get what you pay for and I have heard from people that had other companies do the work and had to have it fixed within a year. They said they called the Basement Doctor to have it fixed correctly. It was a great experience from the estimate through the final inspection.

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5

My experience with the basement doctor was the guys were nice and friendly, very good workers, kept the area clean, they did a good clean up when they were done with the job, explained everything well. I would recommend the basement doctor and I am thankful for the basement doctor and appreciate all the hard work they did.

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5

Santos Calderon did a wonderful job sealing our crawl space. His customer service is definitely 5 star! I would highly recommend The Basement Doctors.

5

All the way through I felt like I was treated with respect. I felt like I didn’t have to always go back and double check. But I will tell you, your workers were a very very nice respectful bunch of people, and because you can hear things up through the floor, they did something that I hadn’t seen, and I had a lot of work done on things. They laughed. They were down there joking with one another and saying nice things to one another, and it was like, all right. And when you have workers that way, you’re treating them right and they will do a better job for you.

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5

My experience with the Basement Doctor, they did a great job the first time we had them out. We had an emergency and they were out here the next day and were on the problem the next day and on the problem the next, had the crew out here and got everything done. I have had a great experience with them twice, so I really appreciate their help.
I couldn’t be happier. They did a wonderful job, just like nothing ever happened, I can’t thank you enough.

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4.8

Santos was to have a helper, but he called off, so he had to do it by himself. For a large job, he did it in a timely manner. Manner. He did a really good job.

5

I like Jesse, he was qualified, the guys were nice, came and went as they were supposed to. Everything went very smoothly and went as it was supposed to. The Basement Doctor is the only company that started and finished when they said they would out of all the companies we have working on our home right now.

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5

We were very pleased with the service and the finished product. The price was higher than other companies, but we feel that the recommended “fix” was appropriate and that the job was done right. Our crew of Gary Monroe (foreman), Weds, Matthew, and Mike Straight was courteous and professional. The job was completed within the projected time frame.