Basement Doctor Reviews, Complaints and Ratings

5

“We were 100% satisfied with Mike and Justin from start to finish. The Basement Doctor has the same standards that I do. My daughter has been able to come home [from the hospital] now.

“Justin was awesome, his crew went over and above. He showed us everything he did step by step and the way the process worked. We could not be happier with the work they did on our crawl space and have already recommended them to others. They even helped make sure our son with special needs was not inconvenienced, they kept the job site clean every day.

What we didn’t expect was how much warmer our house is now. We had no idea how much of a difference the insulation would make. That was a wonder bonus to us.”

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5

Everything went as scheduled. The process was easy with no surprises, which was appreciated. Jesse was very nice, professional, and showed a genuine concern that the job was done well. He was great to deal with and did an awesome job.

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5

I wish the rating could be higher than 5! Robert Forrest was my assigned PM and he did a GREAT job! Most importantly, he did not try to over sell me any thing. (much appreciated!) Grove City had a big storm the night Robert was at my home for the initial inspection. He found that one of my two sub pumps was not working and the other was slow. That night he tried to fix both, because he knew the amount of rain, my basement was going to get wet. He was off to a good start until the power went out. Robert went above and beyond my expectations by finding a generator and another sub pump for me to use until the return of power. Robert contacted me the next day and brought the second pump for insulation. He was great to work with and I appreciate his commitment to customer service!

4.9

Scott came out to my house and gave a thorough review of my basement repair needs. I have known for several years that I would need significant work done. Scott put me at my ease and explained what is needed in easy-to-understand terms. He showed me what I need and gave me the option of bypassing what I don't need and assisted me in assessing what I will need to have a plumber do, as well as seeking ways to save money where it can be saved. I have always read that Basement Doctor is top-of-the-line. My experience with Scott confirmed that for me. For the first time in many years, i feel good about what I am going to be doing with my basement.

5

Todd went above and beyond. My husband is elderly and fell on the ice when Todd was there. Todd checked my husband, asked if he hit his head, and asked if he needed to call an ambulance for him. My husband was fine other than a few scrapes but Todd still called me at work to let me know what was going on. I REALLY appreciate the excellent customer service and caring.

4.9

Full basement install completed within a week. Very pleased with results. Slight problem at the end was quickly fixed in a professional manner. Isaac and crew were very polite, salesman Mike was very informative and answered our questions professionally. Overall, would highly recommend The Basement Doctor to fix your needs!

5

i was worried about all the cost and time that would have to be put into this job. the basement dr. showed up and what a relief . nothing like I thought was going to have to happen . fixed quickly and most efficient,

5

Seth was very proactive and gave outstanding explanation of the work process, warranty, and timeline.

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5

After two nights of heavy rain, our basement is still dry! After twenty-five years, the basement has finally dried up. The work was done in one long day and two half days. Very impressive!

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5

Honestly, I was dreading the idea of the job. However the crew was efficient, polite, and professional from start to finish. The job was completed in half the time and I was so happy. They cleaned up too…such a joy! – Dan & Jan H.

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