Basement Doctor Reviews, Complaints and Ratings
New Drainage Line in Columbus, OH
102-Year Home With Water & Structural Issues in CANAL WNCHSTR, OH
I would recommend the basement doctor for a few reasons… their integrity, they stand by their work, they follow up with you, they are very customer-focused, they want to do the job in the way the customer wants it done, realizing they are the experts and what will work and what won’t work but they involve the customer in every part of the process. The pricing is great, very friendly, it’s easy to make connections with them. They do great work. When I look at everything, now I think I don’t know that anybody could have done anything better than them. It was everything I hoped for and more!
Extensive Structural Repair Project On Fixer-Upper in Hilliard, OH
Jesse (the project manager) is a great guy! He has been very helpful, very friendly. He has explained everything I need to know and had the more accurate estimate. Justin is great! I like the crew. I really enjoyed them. I always hear you guys cracking up about something fun and that made me feel better having you guys around for a couple weeks. I got my house 10 years ago. It was a fixer-upper. I have fixed the little things here and there, but the foundation was the big piece that needed to get done. And now that that is done, I kinda feel this is my house. Before it was a project I was working on. Now it is something I am proud of.
Addressing Basement and Crawl Space Concerns With an Encompassing Solution in Westerville, OH
Zach was the foreman, he came out, was very professional. He had Matt working with him, they were very concerned about the cleanliness of the job site. They were very good about making sure everything was clean and tidy and that I was happy with everything they did both days they were out. I was here when the project was going on, Zach was very helpful by telling me exactly what the process was and what they were going to get done. They also told me their time frames and checked back in with me, several times that day to make sure I knew what was going on, if I was happy, and once again checking on the cleanliness of the project.
Crawlspace Encapsulation in Reynoldsburg, OH
Waterproofing & Structural Repair in Pataskala, OH
They gave us a price and they did not change It when we told them we were getting estimates like another popular competitor of theirs did. They also did not try to sell us more than we wanted or needed for the repair. In fact, when they gave us options and we picked what we wanted done in accordance with what we needed, that was it. No pressure to add anything. They were not the lowest price however they were honest and did exactly what they said they would do. And it has been worth the price. This is a business where you will get what you pay for and I have heard from people that had other companies do the work and had to have it fixed within a year. They said they called the Basement Doctor to have it fixed correctly. It was a great experience from the estimate through the final inspection.
Basement Waterproofing & Structural Repair in Circleville, OH
My experience with the basement doctor was the guys were nice and friendly, very good workers, kept the area clean, they did a good clean up when they were done with the job, explained everything well. I would recommend the basement doctor and I am thankful for the basement doctor and appreciate all the hard work they did.
Crawl space in Westerville, OH
Crawl Space Structural & Humidity Issues in Columbus, OH
All the way through I felt like I was treated with respect. I felt like I didn’t have to always go back and double check. But I will tell you, your workers were a very very nice respectful bunch of people, and because you can hear things up through the floor, they did something that I hadn’t seen, and I had a lot of work done on things. They laughed. They were down there joking with one another and saying nice things to one another, and it was like, all right. And when you have workers that way, you’re treating them right and they will do a better job for you.
Emergency Wall Rebuild in Morral, OH
My experience with the Basement Doctor, they did a great job the first time we had them out. We had an emergency and they were out here the next day and were on the problem the next day and on the problem the next, had the crew out here and got everything done. I have had a great experience with them twice, so I really appreciate their help.
I couldn’t be happier. They did a wonderful job, just like nothing ever happened, I can’t thank you enough.