Contact Us (877) 264-9050
Text Us (614) 706-0691
Get a free consultation
Submit testimonial
Average rating for The Basement Doctor is 4.99 stars of 5 stars - based on 431 reviews
5
Wet Moldy Crawl Space Encapsulation in Pickerington, OH

I like Jesse, he was qualified, the guys were nice, came and went as they were supposed to. Everything went very smoothly and went as it was supposed to. The Basement Doctor is the only company that started and finished when they said they would out of all the companies we have working on our home right now.

Case Study

5
Crawl space sumps, dehumidifier, and encapsulation in Frankfort, OH
We were very pleased with the service and the finished product. The price was higher than other companies, but we feel that the recommended “fix” was appropriate and that the job was done right. Our crew of Gary Monroe (foreman), Weds, Matthew, and Mike Straight was courteous and professional. The job was completed within the projected time frame.
5
Basement repair in New Bremen, OH
I had my basement walls reinforced and a sub pump installed in 2004 . Through the years I’ve had some issues again with my basement they came back 15 years later, fixed everything that was wrong and it was all under warranty. Kris the foreman and his men did an Amazing job. He went above and beyond! Thank you guys! I’ve told everyone I see how great a job they did and I would recommend them , they are the people to go to.
5
Sump Pump w/Battery Back up, window wells and windows,dryer vent, Downspouts in Marion, OH
After my experience of five times flooding this year in my basement I knew I had to do something. I remembered seeing the Basement Doctor ad on TV and decided to call for a consultation. Robert Forest was assigned as my initial consult and inspection. Robert spent quality time in resolving all the issues I had going on. He was very helpful, genuinely concerned and answered all of my questions even before I asked them. I can not express enough gratitude and appreciation for getting the job done so quickly. Foreman Gary Monroe and his crew Wesley and Matthew were assigned the work at my house. Their professionalism, excellent work ethic, politeness and care for my house was so much appreciated. All I know is that it was a lot of hard work. They all made sure the project was completed in the time frame given to me with a quality job well done. A BIG THANK YOU to Robert, Gary, Wesley, and Matthew. Give those guys a raise! I will definitely recommend Basement Doctor to anyone who wants quality work done.
5
Installed a new sump system in my basement. in Columbus, OH
The service from the Basement Doctor employees was very good, from the time I called to request an estimate, to the scheduling of appointments, up to the finished project. Both Robert Forrest, my project manager, and Gary Monroe, my foreman, were excellent at explaining what they were doing.. They dug a larger sump opening, put in a sump basin and installed a new sump system, including an overflow outside. My sump pump always runs frequently because of my location. One nice result now is that it is so quiet that I don't hear it upstairs. I will know later if this is system is reliable and does the job we're hoping for.
5
Waterproofing S in Lancaster, OH
I cannot say enough good things about my experience. Robert Forrest met with me originally to go over the issues he found in my home. Scott Freeland was assigned as the foreman for my job. Robert and Scott were both extremely helpful in answering any questions I had regarding the process. (and I had a lot of them!) I can honestly say all the times I had a question and would send a text they both were quick to reply and both offered to come over if I needed them to. Even after 3 weeks of my job being finished I had a question regarding my app notification and I texted Robert and he replied right away. I also appreciate the care that Scott and his team took in making sure my home was well taken care of during this major job. I know not all places offer this kind of customer service. I work in a customer service environment that has very high standards and I believe both Robert and Scott (and his team) met the customer service expectations that I'm held to in my job daily. Thank you Robert and Scott (and team) for a job well done! Give those guys a raise! :)
5
sump pump, replacing pipes in yard, tree root grinding, etc. in Grove City, OH
We appreciate the professionalism of Todd Stepp and Santos Calderon while working during the flood at our home. They were both very polite and had an excellent work ethic. The replacement of the sump pump and digging up the yard and taking care of the tree roots was the solution for us. We would definitely recommend the Basement Doctor to anyone who wants quality work done in their home. Thank you, Basement Doctor, we give you a 5 star rating.
5
Crawl Space Encapsulation in Utica, OH

“We were 100% satisfied with Mike and Justin from start to finish. The Basement Doctor has the same standards that I do. My daughter has been able to come home [from the hospital] now.

“Justin was awesome, his crew went over and above. He showed us everything he did step by step and the way the process worked. We could not be happier with the work they did on our crawl space and have already recommended them to others. They even helped make sure our son with special needs was not inconvenienced, they kept the job site clean every day.

What we didn’t expect was how much warmer our house is now. We had no idea how much of a difference the insulation would make. That was a wonder bonus to us.”

Case Study

5
Basement Doctor Plus in Columbus, OH

Everything went as scheduled. The process was easy with no surprises, which was appreciated. Jesse was very nice, professional, and showed a genuine concern that the job was done well. He was great to deal with and did an awesome job.

Case Study

5
Sub pump replacement and water drains in Grove City, OH
I wish the rating could be higher than 5! Robert Forrest was my assigned PM and he did a GREAT job! Most importantly, he did not try to over sell me any thing. (much appreciated!) Grove City had a big storm the night Robert was at my home for the initial inspection. He found that one of my two sub pumps was not working and the other was slow. That night he tried to fix both, because he knew the amount of rain, my basement was going to get wet. He was off to a good start until the power went out. Robert went above and beyond my expectations by finding a generator and another sub pump for me to use until the return of power. Robert contacted me the next day and brought the second pump for insulation. He was great to work with and I appreciate his commitment to customer service!

Verbage, images and videos on mybasementdoctor.com are for general informational purposes only. mybasementdoctor.com and its affiliates are not responsible for the pricing, quality or installation of good and services. Visitors agree to hold both mybasementdoctor.com and its affiliates harmless for any related damages in doing business or inquiring to do business with the experts contacted in all circumstances.