Basement Doctor Reviews, Complaints and Ratings | Summit County, OH
Sump Pump Installation in Barberton, OH
Michael Jenkins responded to our request for a checkup prior to our house selling. A prospective buyer had commented that the basement was damp and smelled musty. Michael inspected inside and outside thoroughly, verified the sump pump was in good operating condition, and gave us a statement that the basement was not damp and in good condition. Our house sold and during the inspection, the inspector said the sump pump was not working--had burned out. We called Basement Doctor and asked to have Michael call us. He called that night and came out early today (Saturday) during the Memorial Tournament traffic and took the time to verify that the pump was working and showed us how the system operates. In this business environment when customer service is all but a forgotten word, Mr. Jenkins not only did his job in a professional manner but showed his dedication by returning immediately and assisting his customers solve their issues. We couldn't be more pleased.