I called the Basement Doctor to schedule an appointment for 4/17/2014 because I saw an advertisement for a sump pump which I needed badly. Ryan Bolin and his apprentice Aaron came out to my house and assessed the situation. My sump pump had stopped working and I had standing water in my basement as well. Ryan immediately called the office to see if one of the team members could install a new sump pump that day. well, it took less than an hour after Ryan’s phone call for Gary to come out and install my new Wayne sump pump. I thank Ryan and Aaron so much for their immediate action, expertise, and most of all the trustworthiness and dedication of helping people like me! God bless you both!