The situation was BAD! Water was gushing out of the sump pump discharge pipe outside and pooling around the basement wall. I called Basement Doctor and an appointment was set up for the next day. When Mike arrived, he quickly determined the problem and explained what needed to be done. The settling ground had pulled the receiving pipe away from the discharge pipe under the ground. He quickly repaired the situation. Mike was the perfect blend of professional and friendly, explanation and action. I am very grateful for the prompt response and perfect resolution.