Edwin contacted The Basement Doctor via Internet Estimate Request regarding issues in his crawl space. A Basement Doctor Representative called and spoke to him to gather more information on what he was experiencing. Edwin stated that he had an interior wall crack in his crawl space that has been an ongoing issue for years, and needed to be resolved. He knew that crawl space would probably need support, and he also wanted to insulate his crawl space. The homeowner scheduled a free consultation with The Basement Doctor to find a solution.
The Basement Doctor sent project manager, Curtis Cline, out for an assessment of the crawl space. Curtis is a seasoned project manager, whose experience helping homeowners made him a great fit for this project. Curtis had a main objective, which was to examine the problem and offer a solution. Curtis located the crack on the crawl space interior wall and suggested two power posts for stabilization, along with a whitecap crawl space Encapsulation. After discussing the options, the homeowners agreed to use The Basement Doctor as their contractor. Our Basement Doctor crew was on the job to ensure the crawl space encapsulation and power post installation was successful. The homeowners were given the peace of mind that they needed, trust was earned, and the goal of customer satisfaction was achieved.