James called into The Basement Doctor because his 1800’s stone cellar was experiencing some flooding. This cellar also happened to be connected to his crawl space. He had a block foundation and a concrete floor. He said he was looking for a way to stop the water from seeping into his cellar. James scheduled a free consultation with The Basement Doctor to find a solution to his problem.
The Basement Doctor sent project manager Nate Reed out for an assessment of the cellar. Nate was a great choice for this project because of his solid reputation of assisting homeowners throughout central Ohio. Once arriving on site, Nate conducted a thorough inspection to locate the problem. Nate saw that the seepage was coming from one of three places: the stone walls, downspouts, or an old clay tile floor drain. Nate suggested a sump pump installation, a floor drain to remove water, filling in the old drain, and running the downspouts away from the home. After discussing these options, James agreed to move forward with installation. Our Basement Doctor crew was on the job to ensure everything was installed successfully. The process was executed and the customer was given the peace of mind that he needed. The Basement Doctor’s goal of trust and customer satisfaction was achieved!